Terms & Conditions
Chalet Runca Terms and conditions: In a nutshell, our fifteen years success is based on looking after both you and our chalets - something we are proud of and will strive to achieve. Any problems, assistance required or questions, email us on info@snowypockets.com and we will get back to you within 24 hours.
We have taken care to make sure our website, is correct. If we have made an error, let us know and we'll correct it.
1. Our Service
We will provide services as detailed on the http://www.snowypockets.com/ website following confirmation of your holiday booking and once all costs of your holiday have been received in full.
We would like to keep you updated with new products and offers and will do this by email - only if you have given us permission. We hate SPAM as much as you!
2. Making a booking
A holiday booking is made between Snowy Pockets and the signatory of the booking form who must be over 18 years of age (‘you’, 'the client'). The contract between you and Snowy Pockets is in all circumstances to be governed by these booking conditions.
Bookings can be made either by telephone, fax or by e-mail. The written Snowy Pockets Booking Form by you confirms the reservation, however the booking and contract between you and us is not formally confirmed until we have received your deposit or full payment if less than ten weeks before your holiday start.
3. Payment
i) 10% of the holiday price is payable immediately upon your confirmation of booking, and is non-refundable. The remaining balance of the Total Package Price (including any additional extras or modifications omitted from the initial booking confirmation) is payable in full no later than ten (10) weeks prior to arrival.
ii) If you are booking within 11 weeks of the date of departure, full payment should be made at the time of booking. All our holiday prices are in Swiss Francs.
iii) Payment is made in Swiss Francs via direct bank transfer as per invoice. Any shortfall during transaction due to exchange rates and bank charges will be payable, together with the Arosa Tourist Tax on arrival. iv) Your documentation should be carefully checked and we should be informed of any corrections, omissions and additional requirements within ten days of booking confirmation.
v) If Final Payment is not received by the due date stated on your Invoice, Snowy Pockets reserves the right to cancel the reservation without further notice, retaining deposits and the right to levy cancellation charges.
4. Method of Payment:
DIRECT BANK TRANSFER:
Bank: UBS AG.
Bank Address: Postfach, Arosa 7050, Switzerland.
BIC (SWIFT): UBSWCHZH80A
Account Name: Michael Onions – Snowy Pockets
Swiss Francs Account Number: 20482474840J
IBAN: CH25 0020420482474840J
CREDIT CARD: the 4% charge of the credit card company is applied to each transaction. We do not store your credit card details.
5. Amendments - by you
Occupancy must not exceed the maximum number of people stated on the invoice. Amendments must be confirmed in writing, signed by you. You agree to pay for additional charges resulting.
6. Cancellation - by you
If you cancel the holiday, please write to us at Snowy Pockets, Chalet Runca, Wetterweide 1, Neubachstrasse, CH-7050 Arosa.
We shall refund the following percentage of the Total Price
10 weeks plus prior to arrival: 90%
8 -10 weeks prior to arrival: 25 %
0 - 8 weeks prior to arrival: 0 %
7. Cancellation - by Snowy Pockets
In the unlikely event that due to circumstances beyond our control, we have reason to cancel your booking, all monies received from you will be refunded in full. Where the cancellation or alteration is due to forces beyond our control; such as war, fire, floods, strikes, riots, natural disaster, volcanic dust cloud, political unrest or any other circumstances amounting to Force Majeure, we will not be liable for compensation.
8. Your Responsibilities - before arrival
i) Due to the hazardous nature of skiing holidays, it is a condition of booking that every client is covered by appropriate and adequate medical insurance policy specifically including Winter Sports.
ii) We recommend that all members of the party have appropriate travel insurance policies in force.
iii) Please ensure passport and visa documents are in proper order before travel.
iv) Please ensure travel arrangements to Arosa are in place. Snowy Pockets will assist with missed connections wherever possible and subsequent costs will be borne by you.
v) To ensure we can prepare bedrooms before your arrival and be present on your arrival or meet you at the Arosa train station on time, we ask for bedding and travel details to be supplied at least a week before arrival.
9. On Arrival
i) Unless otherwise agreed, you may Check In no earlier than 16.00 hrs (local) on your arrival day and vacate your rooms by 9.00 hrs (local) on your departure day. Should you wish to arrive early, or ski on, changeover day, please bear with us. You will be shown a place to store your bags but it will be impossible to use the facilities during the chalet clean down.
ii) Credit card details of each family are approved but no amount is debited, as a caution for heavy duty cleaning/repair or damage not reported or paid for. In this unlikely event, a bill will be provided before any money is debited.
The client or any member of the party is responsible for any damage so caused to the building or its contents. In the event of such damage, we shall be entitled to recover from you at the time, the cost of repairs or agreed replacements of any damage or loss caused by you or any member of your party. Should you fail to do so, by default you will indemnify Snowy Pockets against any claims (including Legal costs) subsequently made against us as a result of your action.
10. Your Responsibilities - in resort.
i) For your safety and convenience, please adhere to all warnings and information notices displayed in and around the premises.
ii) Please make known to all members of your party the content of this agreement.
iii) Please exercise proper care and control of your children whilst on the premises.
vii) Disclaimer Whilst we will make every effort to ensure you have a safe and enjoyable holiday, we reserve the right to state the following: We are not responsible for loss/damage to property, or injury/death to persons, caused by i) negligent or reckless acts whilst in or on the premises, ii) partaking in outdoor pursuits and activities. iii) improper or inappropriate use of the facilities and services provided to you.
viii) We reserve the right to terminate the holiday of an individual within the party whose behaviour (in the opinion of Snowy Pockets) is considered to be inappropiate or unacceptable.
ix) You will be bound by the operating conditions of suppliers and other service providers that you have requested during your holiday in respect of cancellation, loss, delay or costs incurred due to adverse weather, traffic, avalanche, snow and mud slide conditions affecting travel and accommodation arrangements, other activities or limitations imposed by resort authorities including ski-lift, ski school and ski hire operators.
11. Complaints
i) Any complaint(s), any discontent whatsoever, regarding your holiday with us must be made immediately whilst in or on the premises. It must be reported immediately to management, and complaint form filled out, where the situation will be dealt with, and, where possible, remedied, as quickly and as amicably as possible.
12. Refunds
Snowy Pockets takes all due diligence with the running of the business and therefore has no policy of refunds.
Where we supply services and equipment for free use to guests, no refunds will be made in the event of any such service or equipment not being used, or available due to breakdown or other circumstances beyond our control. Snowypockets Staff are not authorised to promise any refund in respect of a clients claim and no such promises will be accepted by the Company.
13. Smoking and Pets
Snowy Pockets adopts a 'No Smoking' policy throughout the premises. Additionally, Snowy Pockets does not accept pets.
Headings within these booking conditions are for reference purposes only. These booking conditions and any matters arising from them are subject to and governed by Swiss law. Errors and Omissions Excepted.
Please be in touch as and when questions arise. Yours sincerely, Helen & Mike Onions.
NOTES
Catered Chalet Guests
1. Our Service to guests on our Catered Chalet Holiday
Following confirmation of your holiday booking and once all costs of your holiday have been received in full, we will provide the food and accommodation and service as detailed on the http://www.snowypockets.com website.
2. Pre-holiday Admin: Please record any known food and feather allergies, children likes & dislikes, medical condition(s) or disabilities, to reach us at least two weeks before your holiday start. We carefully design the weekly set menu and take into account requests prior to the holiday. Special requests once in resort will need to be paid for, if available, in advance of purchase.
3. The kitchen and the contents of the kitchen are strictly out of bounds to the Clients. Please confer with the chef regarding infants and children routines.
Self Catering Guests.
Visitors tax and optional extras are payable on arrival on receipt of the key.
Please inform us within 24 hours of any damage or problems so that we can ensure you have a hassle free week.